My Oracle Support Banner

iReceivables >Manage Customer Access > Request Additional Customer Access Page does not Open, and reverts back to Home page (Doc ID 2628708.1)

Last updated on MARCH 25, 2021

Applies to:

Oracle iReceivables - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Account Details

iReceivables > Manage Customer Access > 'Request Additional Customer Access' Page is not opening
System redirects to the Home Page 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigation iReceivables Account Management > Manage Customer Access >
Click on ‘Request Additional Customer Access’ Button.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.