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Error When Creating Credit Memo Through Lease Center Even If Amount Is There To Be Credited (Doc ID 2630116.1)

Last updated on JANUARY 17, 2020

Applies to:

Oracle Lease and Finance Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Billing Modules

In Lease Center, while creating a Credit memo request, it fails with error even if amount is there to be credited.

Also if Credit Memo is created for multiple invoice lines, only the last one is displayed

ERROR
-----------------------
The total amount of all Credit Memos exceed the Line amount.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Lease Center > Transaction Details
2. Create Credit Memo Request
3. Credit memo request creation fails with error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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