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Service: ORA-4063 and ORA-6508 in Service Request Synchronize Index Concurrent Program (Doc ID 263128.1)

Last updated on JUNE 07, 2019

Applies to:

Oracle Teleservice - Version 11.5.8 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Service Request Synchronize Index (CS_SR_SYNC_INDEX) Concurrent Program fails with the following errors in the concurrent log:

ORACLE error 4068 in FDPSTP
Cause: FDPSTP failed due to ORA-04068: existing state of packages has been discarded
ORA-04063: package body "CS.CS_SR_SYNC_INDEX_PKG" has errors
ORA-06508: PL/SQL: could not find program unit being called

When you try to compile the mentioned package body manually using:

alter package CS.CS_SR_SYNC_INDEX_PKG compile body;

you receive the following error:

PLS-904 insufficient privilege to access object ctxsys.ctx_ddl

Changes

 

Cause

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