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Incorrect Attachment Name Shown In Payment Confirmation Letter When Customer Has Multiple Accounts (Doc ID 2631413.1)

Last updated on JANUARY 23, 2020

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Incorrect attachment name is shown in the Email sent for Payment Confirmation Letter when customer has multiple accounts.

Set the Profile Option - "IEX: Fulfillment Attachment Name" with value - "Account-ACCOUNT_NUMBER".

Here, "Account" is a constant word and "ACCOUNT_NUMBER" is a variable which replaces with actual customer account number for which invoice is paid.

Program that is submitted to send Email to customer is "Oracle Collections Delivery XML Process (IEX Xml Generated and Delivery)"

Example
-------
1. The customer has two accounts - 1608 and 1708
2. The customer pays for invoice against account 1608. The attachment name in Email is shown as "Account-1608.pdf" which is correct.
3. Later, when customer pays for invoice against Account Number “1708”, the attachment name in Email is again shown as "Account-1608.pdf" which is not correct.
The correct name should be "Account-1708.pdf"



Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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