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Email Center Java Process Consumes 100% CPU And Threads Are Locked (Doc ID 2631664.1)

Last updated on JANUARY 24, 2020

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.


Email Center Java processes consume 100% CPU in the middle-tier for Release 12.1.3 and the following errors are seen in the OACORE logs. 

"AJPRequestHandler-HTTPThreadGroup-108" prio=10 tid=0x08ef5800 nid=0x1bff runnable [0x9d75b000]
java.lang.Thread.State: RUNNABLE
at java.lang.String.toLowerCase(
at java.lang.String.toLowerCase(
at oracle.apps.iem.solo.mail.BasicMessage.processCidValue4Length(
at oracle.apps.iem.solo.mail.BasicMessage.retrieveText(
at oracle.apps.iem.solo.mail.BasicMessage.retrievePart(
at oracle.apps.iem.solo.mail.BasicMessage.retrieveMultiPart(
at oracle.apps.iem.solo.mail.BasicMessage.retrieveMultiPart(
at oracle.apps.iem.solo.mail.BasicMessage.retrieveMessageContent(
at oracle.apps.iem.solo.mail.BasicMessage.<init>(
at oracle.apps.iem.solo.agent.AgentSession.viewSearchedMail(
at _iemsa__cherrypickpreview._jspService(


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