Email Center Java Process Consumes 100% CPU And Threads Are Locked (Doc ID 2631664.1)

Last updated on MAY 05, 2023

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Email Center Java processes consume 100% CPU in the middle-tier for Release 12.1.3 and the following errors are seen in the OACORE logs.

Errors
"AJPRequestHandler-HTTPThreadGroup-108" prio=10 tid=0x08ef5800 nid=0x1bff runnable [0x9d75b000]
java.lang.Thread.State: RUNNABLE
at java.lang.String.toLowerCase(String.java:2453)
at java.lang.String.toLowerCase(String.java:2519)
at oracle.apps.iem.solo.mail.BasicMessage.processCidValue4Length(BasicMessage.java:2303)
at oracle.apps.iem.solo.mail.BasicMessage.retrieveText(BasicMessage.java:1986)
at oracle.apps.iem.solo.mail.BasicMessage.retrievePart(BasicMessage.java:1928)
at oracle.apps.iem.solo.mail.BasicMessage.retrieveMultiPart(BasicMessage.java:1703)
at oracle.apps.iem.solo.mail.BasicMessage.retrieveMultiPart(BasicMessage.java:1698)
at oracle.apps.iem.solo.mail.BasicMessage.retrieveMessageContent(BasicMessage.java:1655)
at oracle.apps.iem.solo.mail.BasicMessage.<init>(BasicMessage.java:296)
at oracle.apps.iem.solo.agent.AgentSession.viewSearchedMail(AgentSession.java:871)
at _iemsa__cherrypickpreview._jspService(_iemsa__cherrypickpreview.java:1262)
..

Cause

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Email Center Java Process Consumes 100% CPU And Threads Are Locked (Doc ID 2631664.1)

Applies to:

Symptoms

Cause

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