My Oracle Support Banner

PDH Duplicate Items With The Same Name Are Created When Launching Create Production Item Simultaneously In Same Instance Ambiguous Error INV_IOI_ERR_IN_PROCESS_ITEM Is Displayed (Doc ID 2632331.1)

Last updated on JANUARY 24, 2020

Applies to:

Oracle Product Hub - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Catalog items

Actual Behavior
Duplicate item is created in PIM

Expected Behavior
Expect no duplicates should be created and a verbose message which is more user friendly should be displayed.


Steps
The issue can be reproduced at will with the following steps:

  1. While creating an Item using PIM, then immediately create another item in another screen for a 2nd ICC , the following error occurs:

    INV_IOI_ERR_IN_PROCESS_ITEM

    The below custom message is seen AFTER the error above is displayed:

     "The timing of your item creation has conflicted with another PIM User. Please create a new item. Apologies for the inconvenience (ITEM_NUMBER = ABCD) (ORGANIZATION = GMO : GLOBAL ITEM MASTER
  2. See that a duplicate item name is created (with a different item ID) when this


  3. Actual steps a. Development Manager > Item Catalog > Create Production Items  b. Enter ICC and Item, c. Immediately in another screen try to create another item with the same name using a separate ICC.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.