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Inactive Customer Sites are Still Listed As Active in CRM (Doc ID 263334.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Oracle Trading Community - Version 11.5.9 to 11.5.10.3 [Release 11.5]
Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

1. When the Address is first created in the Customer Standard form, an Account Site as well as a Party Site is created and both are Active.

2. Subsequently when the Active checkbox is unchecked in the Customer Standard form, only the Account Site is made Inactive. Thus when the user navigates to the Contact Center Addresses Tab the Party Site still shows as Active.

Cause

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In this Document
Symptoms
Cause
Solution
References

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