Field Service Technician Portal: Error Java.lang.NoSuchMethodError When Technician Is Trying To Schedule Task Via Portal
(Doc ID 2634003.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
A technician is getting an error when trying to self-schedule a Task in Field Service Technician Portal.
Steps:
Field Service Technician Dashboard
- Highlight a Task.
- Click on the Schedule icon
- Select Scheduler Option
. Option = Self Schedule
- Click on Go to bring up open slots in technicians schedule.
- Pick a row
- Select date and click 'Schedule' button.
=> Receive Error.
Error:
An unexpected internal error has occurred.
Exception: oracle.apps.csr.api.server.RequestManagerAPI.createScheduleOptionRequest(JJZ)J
(java.lang.NoSuchMethodError: oracle.apps.csr.api.server.RequestManagerAPI.createScheduleOptionRequest(JJZ)J
at oracle.apps.csr.mobile.server.MobileDatabase.createScheduleOptionRequest(MobileDatabase.java:170)
at oracle.apps.csr.mobile.server.MobileSchedulerManager.scheduleOption(MobileSchedulerManager.java:204)
at oracle.apps.csr.mobile.server.MobileDataServer.scheduleOption(MobileDataServer.java:163)
at oracle.apps.csf.portal.task.server.CsfPlanOptionsAMImpl.savePlanOption(CsfPlanOptionsAMImpl.java:571)
at oracle.apps.csf.portal.task.server.CsfPlanOptionsAMImpl.savePlanOption(CsfPlanOptionsAMImpl.java:527)
[...]
at oracle.apps.csf.portal.task.webui.ScheduleOptionQueryCO.processFormRequest(ScheduleOptionQueryCO.java:274)
[...]
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |