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Unable To Update Priority For Service Order From Search And Update Service Orders Function (Doc ID 2634114.1)

Last updated on JANUARY 31, 2020

Applies to:

Oracle Depot Repair - Version 12.2.8 and later
Information in this document applies to any platform.


On : 12.2.8 version, Repair Order Management

When attempting to update the priority of a service order through Service Order Search and Update HTML page, the following error occurs:

You have encountered an unexpected error. Please contact your System Administrator for assistance

Exception Details.

## Detail 0 ##
java.lang.NullPointerException at
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(
at oracle.apps.fnd.framework.webui.beans.layout.OAHeaderBean.processFormRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(


The issue can be reproduced at will with the following steps:
1. Open Service Order Search and Update page.
2. Query for the order.
3. Enter new priority.




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