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Item Category Is Not Displaying In Field Service Technician Portal (Doc ID 2634135.1)

Last updated on JANUARY 30, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Field Service Engineer Portal

Find that the item category is not displayed in Field Service Technician Portal (FSTP) when viewing the SR details, even though it can be seen in Service Request form.

The issue can be reproduced at will with the following steps:
1. Log in with FSTP responsibility.
2. Query for an SR for which item and category have been entered.


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