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Item Category Is Not Displaying In Field Service Technician Portal (Doc ID 2634135.1)

Last updated on JANUARY 30, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
---------------
Find that the item category is not displayed in Field Service Technician Portal (FSTP) when viewing the SR details, even though it can be seen in Service Request form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with FSTP responsibility.
2. Query for an SR for which item and category have been entered.

Cause

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In this Document
Symptoms
Cause
Solution


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