My Oracle Support Banner

Invalid Order Source Reference Numbers On Sales Orders Created For Logistics Lines (Doc ID 2634158.1)

Last updated on JANUARY 31, 2020

Applies to:

Oracle Teleservice - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
Find that the sales orders created for the logistics lines of the second ( and subsequent) service order(s) of the same service request are not displaying the service request number correctly at header level.

EXPECTED BEHAVIOR
-----------------------
Expect that the service request number is displayed as source reference at both header and line level of all sales orders.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create service request and repair order. Book the Logistics lines.
2. Create a new service order for the same service request and book the logistics lines.
3. Open the Sales Orders in Sales Order form created for the logistics line in the second repair order.
The Order Source Reference at header level is: OE_ORDER_HEADERS_ALLNNNNNN
The Order Source Line Reference at line level is: OE_ORDER_LINES_ALLNNNNN, while the source order reference is correctly pointing to the service request number.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.