Customer Refund Fails Processing
(Doc ID 2634261.1)
Last updated on JULY 11, 2022
Applies to:
Oracle Payments - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, FC Core
ACTUAL BEHAVIOR
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Customer Refund is not processed successfully
EXPECTED BEHAVIOR
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The expectation is that the refund will be processed
STEPS
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The issue can be reproduced at will with the following steps:
1. Receivables> Create refund for a credit card receipt
2. Process the refund
3. Refund is not processed
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |