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Customer Refund Fails Processing (Doc ID 2634261.1)

Last updated on MARCH 11, 2021

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, FC Core

ACTUAL BEHAVIOR
---------------
Customer Refund is not processed successfully

EXPECTED BEHAVIOR
-----------------------
The expectation is that the refund will be processed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables> Create refund for a credit card receipt
2. Process the refund
3. Refund is not processed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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