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Labor Debrief Times Are Offset By One Hour In Mobile Field Service (Doc ID 2634791.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8  Mobile Field service MultiPlatform

ACTUAL BEHAVIOR
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When a task status is updated on the Mobile Field Service (MFS) client a labor debrief line is automatically created to record travel/work time. 
For example:  The Task assignment status is changed from 'Traveling' to 'Onsite'.  
A labor debrief line is created automatically however the time is recorded incorrectly. If the task status was changed at 2:00 the labor line shows 01:00.


STEPS
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The issue can be reproduced at will with the following steps:
1. Change task status in MFS which triggers a labor debrief start time.
2. Re-query the task and debrief.
3. The labor time is offset by an hour.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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