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Sales Order Lines Cancellation Taking Time (Doc ID 2635863.1)

Last updated on FEBRUARY 14, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
There are sales order having more than 64000 lines and when trying to cancel 8 lines at one time it is taking 20-25 minutes time.

Below query is taking most of the time:

SELECT ORDERED_QUANTITY, UNIT_SELLING_PRICE, UNIT_COST
FROM
OE_ORDER_LINES_ALL WHERE HEADER_ID = :B1 AND UNIT_COST IS NOT NULL AND
LINE_CATEGORY_CODE = 'ORDER'

EXPECTED BEHAVIOR
-----------------------
Expect better performance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Go to line Action -> Cancel


Cause

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In this Document
Symptoms
Cause
Solution
References


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