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AR Credit memo Unable to Complete : Encountered an error in JAI_AR_TAX_DET_PKG.determine_manual_ar_tax. Unexcepted exception: ORA-01400: cannot insert NULL into ("JA"."JAI_RGM_RECOVERY_LINES"."EVENT_TYPE_CODE") (Doc ID 2636476.1)

Last updated on FEBRUARY 06, 2020

Applies to:

Oracle Financials for India - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transactions Related

When attempting to create a Credit Memo transaction using Transactions form, the following error occurs.

ERROR
-----------------------
An unexpected error has occurred. Please contact your system administrator

Encountered an error in JAI_AR_TAX_DET_PKG.determine_manual_ar_tax.
Unexcepted exception: ORA-01400: cannot insert NULL into
("JA"."JAI_RGM_RECOVERY_LINES"."EVENT_TYPE_CODE")

STEPS
-----------------------
The issue cannot be reproduced at will but reproducible for Credit Memo # 123720 with the following steps:
1. Create a Credit Memo transaction
2. Attempt to complete the transaction.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit the Credit Memo transaction successfully.

Cause

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In this Document
Symptoms
Cause
Solution
References


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