In Mobile Field Service Cancelled Service Requests Appear In The Open SR View
(Doc ID 2636967.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
On : 12.2.6 Oracle Mobile Field Service - MultiPlatform
Service requests have been changed to a 'Cancelled' status. But in Mobile filed service they are still appearing in the 'Open service requests' screen.
It is expected that they will not appear as an open service request.
The issue can be reproduced at will with the following steps:
1. Update the Service request status to 'Cancelled'
2. Sync the Mobile field service device.
3. Navigate to the open service request screen
4. The service request is still displayed
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document