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12.2.8 After Upgrade Additional Details Tabs On Claims Do Not Open New Or Old Claims (Doc ID 2638341.1)

Last updated on FEBRUARY 12, 2020

Applies to:

Oracle Trade Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, CLAIMS

ACTUAL BEHAVIOR
---------------
12.2.8 After upgrade Additional Details tabs on Claims do not open new or old claims

After upgrade from 12.1.3, existing and new claims do not allow the tabs to open under Additional Details.

EXPECTED BEHAVIOR
-----------------------
Should show the tabs after clicking on Additional Information

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Trade Management -> Claims
2. Click on any claims or new claims
3. Click on the arrow on Additional Information
4. Does not show any tabs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter any data for Additional Information.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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