12.2.8 After Upgrade Additional Details Tabs On Claims Do Not Open New Or Old Claims
(Doc ID 2638341.1)
Last updated on FEBRUARY 12, 2020
Applies to:
Oracle Trade Management - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8 version, CLAIMS
ACTUAL BEHAVIOR
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12.2.8 After upgrade Additional Details tabs on Claims do not open new or old claims
After upgrade from 12.1.3, existing and new claims do not allow the tabs to open under Additional Details.
EXPECTED BEHAVIOR
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Should show the tabs after clicking on Additional Information
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Trade Management -> Claims
2. Click on any claims or new claims
3. Click on the arrow on Additional Information
4. Does not show any tabs
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot enter any data for Additional Information.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |