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How to Modify Labels in iSupport (Doc ID 263834.1)

Last updated on JULY 11, 2019

Applies to:

Oracle iSupport - Version 11.5.8 and later
Information in this document applies to any platform.

Goal

The labels included in the iSupport pages are seeded. The following steps can be taken to change the existing labels.

Any changes made are considered customizations and may be over-written by the application of a patch.

Note: 
For 11.5.10, check the Oracle iSupport Implementation and User Guide B13661-0, Section D.1 Configuring Oracle iSupport Service Request Pages.  
11.5.10 allows much more customization such as the ability to change the order of fields, change labels, inline tips, field level pop-up help etc. All are metadata driven and upgrade safe if the seeded regions are not configured.

Solution

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In this Document
Goal
Solution

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