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Account Details Export - Original and Balance Due Columns Do Not Match (Doc ID 2638385.1)

Last updated on FEBRUARY 13, 2020

Applies to:

Oracle Receivables - Version to 12.2.9 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.


When exporting records from Account Details, why don't the Original and Balance Due columns always match?

Steps to Reproduce:

Responsibility: Receivables Manager
: Account Details

  1. Query a customer and select all records (Status = Null).
  2. Go to File\Export, and export the records to Excel
  3. Sum the Original and Balance Due columns.  The expectation is that they should match.


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