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FRM- 40222 :Disabled item 'CSC_INVOICE_CONTROL.CURRENT_CUST_ACCT_NUM' Error in Contact Center Form (Doc ID 2638657.1)

Last updated on FEBRUARY 13, 2020

Applies to:

Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Contact Center

Upon Navigating to Addresses Tab in Contact Center form see the below error

ERROR
-----------------------
FRM -40222 :Disabled item 'CSC_INVOICE_CONTROL.CURRENT_CUST_ACCT_NUM' failed validation

FRM -50016:Legal characters are 0-9-+E


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Customer Management >Contact Center
4.Query for customer and go to addresses tab
Observe the above error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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