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Forms Personalization For Sales Credits On Copy Order Is Not Working (Doc ID 2639253.1)

Last updated on FEBRUARY 18, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

Created a Form Personalizations on Sales Order Form (Copy order subform,) to uncheck the "Sales Credit" option in both tabs "Copy Header" and Copy Lines".
The personalization does uncheck the boxes, but when the copy is done, the sales credit are copied over to the new order.

However, when the use enables the header and line sales credits and then disables again, the copied order does not have the sales credits.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Form Personalization so that "Sales Credit" option in both tabs "Copy Header" and Copy Lines" is unchecked
2. Observe that the boxes are unchecked when copying
3. However, when order is copied the sales credits are also copied

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Form Personalization to stop sales credits from copying to new orders

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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