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The incorrect setting of the Environment variables prevents the Windows service from starting the BI Services (Doc ID 2639311.1)

Last updated on MARCH 01, 2020

Applies to:

BI Publisher (formerly XML Publisher) - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

The incorrect setting of the Environment variables prevents the Windows service from starting the BI Services and the following error is written to the windows services log file:

BI_PRODUCT_HOME set as c:\windows\system32
ORACLE_HOME set as C:\Windows
[…]
The system cannot find the path specified

------------------------------------------------------------------

If the Environment variables is configured incorrectly , i.e. when the Oracle BI installation is not done to the C:\ drive, but another hard drive within the server, such as D:\ . The issue only applies to starting and stopping the BI Services via the Windows Service method and not to starting/stopping via from the start.cmd command line (as the Windows service points to a different start script located in the oracle.bi.sysman directory and does not use the regular bitools/bin/start.cmd script).

 

Cause

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In this Document
Symptoms
Cause
Solution


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