The incorrect setting of the Environment variables prevents the Windows service from starting the BI Services (Doc ID 2639311.1)

Last updated on OCTOBER 05, 2022

Applies to:

Symptoms

The incorrect setting of the Environment variables prevents the Windows service from starting the BI Services and the following error is written to the windows services log file:

BI_PRODUCT_HOME set as c:\windows\system32
ORACLE_HOME set as C:\Windows
[…]
The system cannot find the path specified

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If the Environment variables is configured incorrectly , i.e. when the Oracle BI installation is not done to the C:\ drive, but another hard drive within the server, such as D:\ . The issue only applies to starting and stopping the BI Services via the Windows Service method and not to starting/stopping via from the start.cmd command line (as the Windows service points to a different start script located in the oracle.bi.sysman directory and does not use the regular bitools/bin/start.cmd script).

Cause

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