My Oracle Support Banner

Comments Entered During Voluntary Termination Is Viewed As Junk Characters (Hexadecimal Numbers), When Same Record Is Viewed From SSHR after Reverse Termination Using Forms / PUI (Doc ID 2639512.1)

Last updated on FEBRUARY 28, 2020

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP11 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-----------------------------------

Observed that, Termination Comments entered during Voluntary Termination, are shown as hexadecimal numbers, when the same record is viewed back in Voluntary Termination Page, after the Termination is Reversed using PUI.

EXPECTED BEHAVIOR
-----------------------------

Expect that, Termination Comments entered during Voluntary Termination, should be intact and are expected to be shown as entered, when the same record is viewed back in Voluntary Termination Page, even after the Termination is Reversed using PUI.

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

1. Login using "Employee Self Service (XXXX) - Egypt" Responsibility.

2. Navigate to function "Voluntary Termination".

3. Key in necessary Termination Details along with comments and get the Person Terminated.

4. Now login using "HRMS Manager" Responsibility.

5. Navigate to People --> Enter and Maintain.

6. Query the Terminated Employee.

7. In the launched form, click on "Others" and from the List Of values (LOV), select the value "End Employment".

8. In the launched form, Click on "Reverse Terminate" button and reverse the Termination of the Employee.

9. Now again login using "Employee Self Service (XXXX) - Egypt" Responsibility.

10. Navigate to function "Voluntary Termination" and when viewing the Previously entered termination details, it is seen that the comments entered are showing as hexadecimal numbers like "oracle.sql.CLOB@3fd7b2a2"

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.