My Oracle Support Banner

Customer Type Defaulting To Person Instead Of Organization When Clicking On New Customer Button (Doc ID 2639851.1)

Last updated on FEBRUARY 18, 2020

Applies to:

Oracle Depot Repair - Version 12.2.8 and later
Information in this document applies to any platform.

Goal

When opening a new repair order form, see that in Service Request header customer type defaulting as "Organization" . But when clicking on New customer button to create a new customer , see the customer type is defaulting as 'Person'. Is this intended behavior or missing any profile set up to make this Customer type default to "Organization" instead of "Person"?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.