My Oracle Support Banner

Dependents Coverage End Dated Based On Date Of Birth Instead of One Day Before Event (Doc ID 2640274.1)

Last updated on JUNE 10, 2021

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After processing the Open life event, covered aged out dependents are being ended one day before their birth date instead of the Open life event.

EXPECTED BEHAVIOR
-----------------------
Expect the dependent coverage end date to be 31-DEC (One Day Before Event) for life event occurred date 01-JAN.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee.
3. Process the Open life event for 2020.
4. Navigate to the View Enrollment Results form > Designee.
See that the over aged contact is ended on the incorrect date.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.