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Changing Value Of Profile: CSM:Multiplatform Default Tasks View Is Not Working In Client (Doc ID 2640327.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, General / Server

ACTUAL BEHAVIOR
---------------
After Changing profile: CSM:Multiplatform Default Tasks View to "Open Tasks"
, run JTM Master concurrent program with parameter: Lookup, sync to MFS MP, the Default Tasks view is NOT changed

Expect Behavior: The MFS User is expecting the standard functionality of setting Default
View for Tasks through Profile options at levels - Site/ Application/
Responsibility to provide a uniform task view to all of our technicians.

Steps to reproduce:

1. Default view was set to 'Today's Task'

2. Change profile: CSM:Multiplatform Default Tasks View to "Open Tasks" , run
JTM+Lookup

3. Check CSM_PROFILE_OPTION_VALUES_ACC, the profile value does change to
'Open Task'

4. Log in MFS MP and do a sync (or complete sync)

5. Log out and log back in, the Default Task view is still 'Today's Task'



Cause

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In this Document
Symptoms
Cause
Solution
References


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