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30357211 - 30690061: Invoice Search Screen Taking Long Time To Return Results (Doc ID 2640339.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Lease and Finance Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Billing Modules

ACTUAL BEHAVIOR
----------------------
Invoice search screen taking long time to return results

When trying to search for an invoice using the contract number field it takes 4-5 mins to return the invoices and once we click on an invoice detail it spins forever and timeout with a web-logic bridge message.

 
EXPECTED BEHAVIOR
-------------------------
Invoice search should complete in reasonable time.

STEPS
--------
The issue can be reproduced at will with the following steps:
1. Lease Super User -> Operations -> Invoices -> Search for a contract number -> click on invoice details ( spins forever and timeout on weblogic )


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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