Agent Dashboard View by Account Is Not Showing the Colors Defined
(Doc ID 2640750.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.
On : 12.2.8 version, HTML Contact Center the View By Account does not display colors as shown in View by Customer
The issue can be reproduced at will with the following steps:
1. (R) Support Specialist
2. Agent Dashboard
3. View by Customer shows colors against each account
View By Account does not display colors
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document