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Unable to Return to Vendor Without Document Source (Doc ID 2640970.1)

Last updated on AUGUST 08, 2023

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 Unable to complete Return to Vendor shipment

  1. Profile "RCV: Track Shipments for Return to Vendors" is set to Yes
  2. Navigate to the Find Returns window.
  3. Click on New button
  4. Enter the details on Receiving Returns window and Save
  5. Open Shipping Transactions form
    Responsibility: Order Management
    Navigation: Shipping > Transactions form
    From Order Number = Enter the return order number that got generated when the return to vendor is saved in Returns form.
  6. Perform the ship confirm transaction
  7. Re-query Shipping Transactions for the Return Order and ensure the Status is Shipped and Next Step is Run Interfaces
  8. Run Interface Trip Stop
  9. Interface Trip Stop completed Normal
  10. Check Transaction Status Summary. Return to Vendor Transaction is stuck.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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