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Parts Requirement: The Default 'Customer' Ship To Address Is Not The Instance Address (Doc ID 2641365.1)

Last updated on FEBRUARY 26, 2020

Applies to:

Oracle Mobile Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, General / Server

ACTUAL BEHAVIOR
---------------
Find that the address defaulted on the part requirement when the 'ship to' address type is set to 'Customer' is the primary ship-to address set for the Service Request customer in Contact Center.
Expect the part requirement address in this case to be the same as the instance address on the service request from which the task is created.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request for a specific item instance.
2. Create task.
3. Create part requirement with ship-to address as 'Customer'.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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