AGIS Transactions Stuck In 'Transferred To Receivables' Status (Doc ID 2642382.1)

Last updated on OCTOBER 13, 2022

Applies to:

Symptoms

AGIS transactions are stuck in 'Transferred to Receivables' status even after the successful completion of AutoInvoice child programs and the Transfer Intercompany Transactions to Payables program.

Invoices are visible in Receivables  but are stuck and unable to interface into Payables.  Found that the AR_Invoice_Number is null.

STEPS TO REPRODUCE

1. Create an Outbound batch with the Transaction Type that requires invoicing

Navigation: Outbound Batches

Click on Create button and enter the transaction's detaiLs

Batch Number

Transaction Type

Batch Date

GL Date

Currency

Conversion Rate Type

Initiator

Recipient

Debit (value)

2. Click on Continue button

3. Click on Add Line under Initiator Accounting Tab, enter

Account

Credit (value)

4. Click on Add Line under Recipient Accounting Tab

Account

Debit (value)

5. Click on Submit Button.

6. Go to Inbound page and search for the same Batch

Transaction Status of the batch is 'Transferred to Receivables'

7. Switch Responsibility to Receivables Manager for Intercompany (the name may differ in each system)

8. Submit Auto-invoice Master Program

9. Check that AR transaction Transferred

10. Now the system should transfer the transaction to Payables (AP) and set Batch status to completed, but it is not transferring to AP

Changes

 None

Cause

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