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Claim Associate Earnings Quantity Doubled When Saved Attached to Scan Data Offer (Doc ID 2642670.1)

Last updated on MARCH 26, 2021

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

12.1.3, Claim Associate Earnings with Scan Data Offer.

Issue:
--------
Scan Data Offer was created for quantity 15, but when the claim was associated,
system updates the claim association line to 30 quantity.  This 
is seen when scan data
offer has an adjustment associated.


Issue is with quantity, but the amount is correct.  Looks to be more of a UI issue.

Steps:
---------
Create Scan Data Offer -- QTY 15 Total $1300
Make Active
Create an increase earned adjustment -- $200
Create Manual Claim and associate to scan data offer
Goto associate earnings, enter 15 QTY
Save
Associate earnings is showing qty as 30

Line Utilization
CLAIM_LINE_UTIL_ID    AMOUNT     SCAN_UNIT
12583693                      1300           15
12583694                        200           15

Cause

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In this Document
Symptoms
Cause
Solution
References


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