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Bulk Receiving Unplanned Receipts Is Created Under The Wrong RMA (Doc ID 2642754.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3  Depot Repair Bulk Receiving

ACTUAL BEHAVIOR
---------------
When searching for an RMA in the bulk receiving page and performing an unexpected receipt, the receipt is created under a different RMA.

EXPECTED BEHAVIOR
-----------------------
The expectation is that the receiving of the items will be done under the RMA entered on the bulk receiving page

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Depot repair responsibility
2. Create a repair order and logistics line to return an item/serial number.  
3. Book it
4. Select the Bulk receiving page
5. Enter the RMA number from step #2 in the search fields
6. Enter a new serial number  ( for an unplanned receipt)
7. Process
8. The bulk receiving concurrent program is submitted.  In the output it shows the serial number was received under a different RMA not the one entered in step #5



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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