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Contract Number Field Is Not Available In Create Service Request HTML Page Header Section (Doc ID 2642972.1)

Last updated on APRIL 04, 2021

Applies to:

Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.

Goal

In Service Request form, contract number field is available in the Service Request header.

When we create service request and navigate back to HTML contact center and open existing service request, then update Service Request HTML page opens.
But, there is no contract number on the headers section, if we have to check, then we have to navigate to entitlements tab.

Is it possible to enable the contract number field in Update Service Request HTML page? so that user can check the contract number without having to navigate to entitlements tab.
 

Solution

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In this Document
Goal
Solution
References


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