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Asset Number Is Grey In Generate Preventive WO (Doc ID 2643071.1)

Last updated on FEBRUARY 27, 2020

Applies to:

Oracle Enterprise Asset Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

When using eAM Super User responsibility -> Preventive Maintenance -> Generate Work Orders. User fills in Cut Off Date. Set Asset Type to Critical. In version 12.2.3 it is possible to fill in Asset Number. In the version 12.2.7 this is not possible.

When attempting to generate work orders from preventive maintenance, adding Cut Off date and Asset type to Critical, the
Asset Number field is disabled. This field was enabled in version 12.2.3.


EXPECTED BEHAVIOR

Asset number field can be enabled.

STEPS

The issue can be reproduced at will with the following steps:


1. Responsibility: Maintenance super user.
2. Navigation: Preventive maintenance-> Generate work orders.
3. Enter parameters for Cut off date and Asset type.
4. Asset number field is not enabled.


Cause

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In this Document
Symptoms
Cause
Solution
References


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