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Renewed Contract Is Priced Based On Renewal Date And Not On Contract Start Date (Doc ID 2643319.1)

Last updated on FEBRUARY 28, 2020

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Contract Renewals


When Renewing Service Contracts, the renewed contract is priced based on the price that is effective on the renewal date and not
on the price which is effective on the start date of the Renewed Contract.


Expect the price of the renewed contract to be as per the effective price on start date of the Contract and not the effective price on renewal date.


The issue can be reproduced at will with the following steps

1) Service Contracts (R) - Select the Contract which is priced based on Pricelist which has pricelist lines with different effectivities
2) Renew the Service Contract and observe the pricing of the renewed contract
3) The price effective on the renewal date is being computed for the renewed contract
4) Expect the price to be computed on the price which is effective on the start date of the renewed contract


Due to this issue users are unable to price the renewed contract based on the price effective on the start date of the contract

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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