Pay Process Failed with APP-PAY-07267: Operation not Started PYUGEN: Error while Loading Shared Libraries: libnnz10.so (Doc ID 2643442.1)

Last updated on OCTOBER 30, 2024

Applies to:

Symptoms

When attempting to run Payroll Run process, the following error occurs:

You have requested to start or retry a quick pay operation. Your request has been submitted but has not started to run yet.
You may need to contact your system administrator to resolve this problem.
Quote AOL concurrent manager request id 2042610.
Possible cause are the AOL concurrent manager is not running or concurrent manager
is too busy to run your request Once the request is finished you will need to query this record to see the most up-to-date
status

In the log file, the next errors are displayed:

PYUGEN: error while loading shared libraries: libnnz10.so: cannot open shared object file: No such file or directory
Program exited with status -1

Steps to reproduce:
-----------------------

1. Go to HRMS Responsibility
2. Navigate to View > Request > Submit a New Request
3. Run Payroll Run process

Changes

Cause

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