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OHS/Web Gate Server Processes Keeps Restarting (Doc ID 2643963.1)

Last updated on APRIL 26, 2021

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Intermittent connectivity issues to EBS.  The OHS server keeps restarting.

Process status change from Alive > Restart > Stop > Init > Alive.  
User experiences spinning and finally a page cannot be reached during the times in this log.
The cycle happens over and over (as people attempt logins) where the processes restarts.

 

Log Files show the following errors:

EBS_<servername>.log
================

[2019-12-05T15:55:43.4081-06:00] [OHS] [ERROR:32] [OHS-9999] [core.c] [host_id:<hostname.domain>] [host_addr: xx.x.xx.xxx] [pid: 35917] [tid: 139922257504064] [user: <username>] [VirtualHost: main]  child process 37910 still did not exit, sending a SIGKILL

[2019-12-05T15:55:43.4082-06:00] [OHS] [ERROR:32] [OHS-9999] [core.c] [host_id: <hostname.domain> [host_addr: xx.x.xx.xxx] [pid: 35917] [tid: 139922257504064] [user: <username>] [VirtualHost: main]  child process 37919 still did not exit, sending a SIGKILL

[2019-12-05T15:55:44.4104-06:00] [OHS] [NOTIFICATION:16] [OHS-9999] [core.c] [host_id: <hostname.domain>] [host_addr: xx.x.xx.xxx] [pid: 35917] [tid: 139922257504064] [user: <username>] [VirtualHost: main]  caught SIGTERM, shutting down

 

opmn.log
=======
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [ons-special] Shared connection 17;::1;29321 pm: begin callback (request /stop, port local)
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-requests] Http 12 /stop
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-requests] Http 12 matched Module libopmnohs
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-requests] Http 12 matched Pset OHS
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-scheduler] Http 12
[2019-12-05T15:56:57-06:00] [opmn] [NOTIFICATION:1] [667] [pm-requests] Request 12 Started. Command: /stop
[2019-12-05T15:56:57-06:00] [opmn] [NOTIFICATION:1] [668] [pm-requests] Request 12 Completed. Command: /stop
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-requests] Http 12 no processes matched

 

opmn.log
=======
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [ons-special] Shared connection 17;::1;29321 pm: begin callback (request /stop, port local)
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-requests] Http 12 /stop
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-requests] Http 12 matched Module libopmnohs
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-requests] Http 12 matched Pset OHS
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-scheduler] Http 12
[2019-12-05T15:56:57-06:00] [opmn] [NOTIFICATION:1] [667] [pm-requests] Request 12 Started. Command: /stop
[2019-12-05T15:56:57-06:00] [opmn] [NOTIFICATION:1] [668] [pm-requests] Request 12 Completed. Command: /stop
[2019-12-05T15:56:57-06:00] [opmn] [TRACE:32] [] [pm-requests] Http 12 no processes matched

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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