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IB Record Not Being Updated Fully By Sales Order Shipment (Doc ID 2644195.1)

Last updated on FEBRUARY 28, 2020

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.


IB Record Not Being Updated fully by Sales Order Shipment

IB transaction history shows sales order shipment for SO # 15959854 but the instance still reflects original order # 15949181 and the current location shows as if it is sitting in inventory due to RMA # 90229739. Consequently order and location details from SO # 15959854 are not reflected in instance.

See below details in transaction history:
Transaction History:
Initial order 5778076
Return 90229703
SO 15949181
Return 90229739
Order 15959854


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