Unable to Deactivate An Asset Due to Error: There Are Open Work Requests Or Service Requests Or Work orders.
(Doc ID 2644534.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Enterprise Asset Management - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Asset Definition
When attempting to Deactivate an Asset the following error occurs.
ERROR
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"You cannot deactivate an asset for which there are open work requests or service requests or work orders."
STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility enterprise Asset management
2. Go to Assets > Define Asset number > query by asset number >
3.Tools>De-Activate Asset Number
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |