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Unable to Deactivate An Asset Due to Error: There Are Open Work Requests Or Service Requests Or Work orders. (Doc ID 2644534.1)

Last updated on MARCH 02, 2020

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Asset Definition

When attempting to Deactivate an Asset  the following error occurs.

ERROR
-----------------------
 "You cannot deactivate an asset for which there are open work requests or service requests or work orders."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility enterprise Asset management
2. Go to Assets > Define Asset number > query by asset number >
3.Tools>De-Activate Asset Number


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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