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Credit Check Failure Hold Not Applied For Outstanding Balance From Service Contracts (Doc ID 2644833.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


Issue: The Credit Check functionality in Order Management (OM) is not considering the outstanding Invoices that are in Service Contracts (SC).

Example: The Customer Credit Limit is 6M and there is 5M outstanding balance in SC.
  When creating the order for 1.5M, the order doesn't go on Credit Check Failure Hold.

Question: Why doesn't the Credit Checking in OM consider the amount from Service Contracts, and apply the Credit Check Failure Hold when the Credit Limit for the Customer has been exceeded ?


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