Credit Check Failure Hold Not Applied For Outstanding Balance From Service Contracts (Doc ID 2644833.1)

Last updated on APRIL 11, 2023

Applies to:

Goal

Issue: The Credit Check functionality in Order Management (OM) is not considering the outstanding Invoices that are in Service Contracts (SC).

Example: The Customer Credit Limit is 6M and there is 5M outstanding balance in SC.
  When creating the order for 1.5M, the order doesn't go on Credit Check Failure Hold.

Question: Why doesn't the Credit Checking in OM consider the amount from Service Contracts, and apply the Credit Check Failure Hold when the Credit Limit for the Customer has been exceeded ?

Solution

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