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Notification Remains Open After Responds Using First Responder Wins (Doc ID 2645680.1)

Last updated on APRIL 09, 2020

Applies to:

Oracle Supplier Lifecycle Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Supplier Profile Management

ACTUAL BEHAVIOR
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Notification Remains Open After Approver Responds Using First Responder Wins With AME

Using Oracle SLM for prospective supplier registration/onboarding.
Setup approval rules/groups in AME to send approval notifications to members of the organization.
Noticed that when a prospective supplier submits a request for approval, notification goes to all the members of the dynamic approval group.
After any one member of the group takes action against the registration request, the registration request progresses further to the next approval group.
The issue has been seen that when the final approval happens, the notification for the final approval does not get cancelled or removed from the worklist of all the approvers.
Ideally with 'First Responder Wins' in AME, the notification sent to other members of the group should be cancelled/closed.

Here is the sample:
Registration request -> Approver Group 1 (AG1) -> Approver Group 2 (AG2) -> Final Approver Group (FAG) -> FYI

AG1 > 4 members, say A,B.C,D
AG2 > 3 or 5 members say X, Y, Z, AA, BB
FAG > 5-6 members and some of the members like A,B,C (repeat) along with new members like (DD,EE,FF,GG).

Both AG1/AG2 are dynamic approval groups.

When registration request is submitted, it goes to AG1. All 4 members i.e. A, B, C, D receive approval notification.
During the final approval, the members A, B, C, DD, EE, FF, GG receive approval notification.
When EE or FF or GG approves, the supplier gets created, however the notification from the queue or worklist of A,B,C remains open.
Ideally it should have been auto-closed or cancelled.
Also the workflow remains 'Active' and not cancelled.



Cause

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In this Document
Symptoms
Cause
Solution
References


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