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Depot Repair Receipt Update Program Is Not Updating The Serial Number On The Service Order (Doc ID 2645847.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Depot Repair - Version 12.2.8 and later
Information in this document applies to any platform.


On : 12.2.8 Depot Repair

When attempting to run the Depot repair receipt update program it fails with
the following error and does not populate the serial number on the service order details screen.

It was also noticed that when receiving items in Inventory that the Install base was not updating and creating item instances for the items.

There is no instance found for the serial number (XXXXXXX)
Total number of records processed by the RMA Update program is :0

The issue can be reproduced at will with the following steps:
1. Submit the depot repair receipt update program




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