Unable To Ship A Substitute Item on an Internal Order
Last updated on OCTOBER 13, 2017
Applies to:Oracle Order Management - Version 11.5.9 to 18.104.22.168 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
In Order Management, you open an Internal Sales Order that was created automatically by the system from an Internal Requisition.
However, when you try replace the ordered Item with its defined substitute, the system gives the following message :
Steps to Reproduce
1. Responsibility : Order Management
2. Nav Path : Quick Sales Order
3. Button : Expand Line Details Button
4. Click : Related Items Check Box
Your only option is cancel the Internal Order line and recreate a new internal requisition with the
substitute Item, then to create a new Sales Order from the Requisition.
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