Unable To Ship A Substitute Item on an Internal Order (Doc ID 264591.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.9 to 11.5.10.3 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.

Symptoms

In 11.5.10:

In Order Management, you open an Internal Sales Order that was created automatically by the system from an Internal Requisition.

However, when you try replace the ordered Item with its defined substitute, the system gives the following message :

Related Items are not applicable for blanket lines, return lines, Internal Order Lines, closed lines and for Option/Class items.

Steps to Reproduce
1. Responsibility : Order Management
2. Nav Path : Quick Sales Order
3. Button : Expand Line Details Button
4. Click : Related Items Check Box

Workaround
Your only option is cancel the Internal Order line and recreate a new internal requisition with the
substitute Item, then to create a new Sales Order from the Requisition.

Cause

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