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"Supplier Is Invalid" Error When Creating a Non Catalog Request, After Patch 25266859:R12.PO.D (Doc ID 2646059.1)

Last updated on MARCH 05, 2020

Applies to:

Oracle iProcurement - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a Non catalog request, the phone number has by default value 111-111-111. Due to this, when user is trying to add to cart, the following error occurs:

ERROR
-----------------------
Supplier is Invalid.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. iProcurement ->
2. Non Catalog request ->
3. Phone Number is appearing by default ->
4. Add mandatory information ->
5. Add to cart ->
6. Error occurs: Supplier is invalid.
7. Remove the phone number that was added by default ->
8. Add to cart ->
9. Item will be added cu cart without any error

Changes

After applying Patch 25266859:R12.PO.D the default smart form for the Non catalog request was changed and the phone number was populate with the following value: 111-111-111.
The Smart form cannot be change as the fields are not updatable. Also cannot be removed as the fields Copy and/or Delete are grey out.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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