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Order Information Portal (Home Tab) Not Showing Delivery Name (Doc ID 2646149.1)

Last updated on MARCH 09, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

The Order Information Portal is showing the delivery_ID in the "Recent Deliveries" section and it should show the delivery name.

Sample order:
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In the Home tab (Recent Deliveries) section it shows Delivery Number = 11228491
However, click on the Delivery tab and now the Delivery Number shows as GWV0000024.

The Delivery Number on the Home tab should show the same as the Deliveries tab.
The Home tab shows the delivery ID and not the Delivery Name from the table data.

The field is called delivery number, which causes confusion to the customers when they see two different numbers for a delivery number (depending on which screen they are in).
The delivery ID means nothing to the customer, as this is just a database id.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the Order Information Portal
2. View the Home tab (Recent Deliveries) section it shows Delivery Number = 11228491
3. Click on the Delivery tab and now the Delivery Number shows as GWV0000024 - This is the Dellivery Name from WSH_NEW_DELIVERIES

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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