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How To Prevent Orders From Going On Hold When Outstanding Customer Balance Is a Credit (negative) Amount? (Doc ID 2646266.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.


Our maximum Days Past Due is set to 60.

Our customer has a credit limit of $10,000 and has one invoice 65 days past due of $500 and one credit memo past due of ($1000) for a negative customer balance of ($500).
New orders are going on hold even though the customer has a credit balance.
We do not want to change our Days Past Due to greater than 60.

is there a standard Oracle option to stop future orders for this customer from going on hold?

Additional scenario/question:
I would like to confirm my understanding:
1. My customer has an invoice that fits the 'Overdue' status for example, 120 days overdue for $500
2. My customer also has a separate credit invoice for $1000
3. The total balance for the customer is ($500) because of the credit - they basically don't owe us anything
4. The next order entered will go on hold because of #1 statement

If statement #4 is correct, is there any systematic configuration we can do to avoid this next order from going on hold.


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