How To Prevent Orders From Going On Hold When Outstanding Customer Balance Is a Credit (negative) Amount?
(Doc ID 2646266.1)
Last updated on JUNE 07, 2021
Applies to:Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.
Our maximum Days Past Due is set to 60.
Our customer has a credit limit of $10,000 and has one invoice 65 days past due of $500 and one credit memo past due of ($1000) for a negative customer balance of ($500).
New orders are going on hold even though the customer has a credit balance.
We do not want to change our Days Past Due to greater than 60.
is there a standard Oracle option to stop future orders for this customer from going on hold?
I would like to confirm my understanding:
1. My customer has an invoice that fits the 'Overdue' status for example, 120 days overdue for $500
2. My customer also has a separate credit invoice for $1000
3. The total balance for the customer is ($500) because of the credit - they basically don't owe us anything
4. The next order entered will go on hold because of #1 statement
If statement #4 is correct, is there any systematic configuration we can do to avoid this next order from going on hold.
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