My Oracle Support Banner

Create Order HTML Screen Not Listing The Customer Numbers In Correct Sequence (Doc ID 2646846.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Order Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Create Order HTML Screen Not listing the Customer Numbers in correct sequence

In Create Order HTML Screen, Customer Number field is not sorting and listing
the customer numbers properly.

EXPECTED BEHAVIOR
-----------------------
Expect to see the Customer Numbers in correct sequence.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Order Management HTML responsibility
Opened the Order form
Performed search by Customer Number: 11%
Results were not in numerical order
Example:

NOTE: The following are fictional customer numbers:


1143
1133
1168
1140
1142
1146
1100
But the Account Description (Name of customer was in Alphabetical order
Example (taken from Vision instance.

NOTE: The following are fictional customer names.)
A.C. Networks
Bigmart
CDS, Inc.
Computer Service and Consulting



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the customer numbers in numerical order.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.