My Oracle Support Banner

Email Address As Search Criteria in Contact Search In HTML Contact Center. (Doc ID 2646914.1)

Last updated on MARCH 09, 2020

Applies to:

Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.


In the HTML contact center when try to Search and Select: Contact for a Customer ,the Search By does not provide the ability to search the contact with Contact Email address and Also there is no field email id in the search result.

Is this intended as per current product design or is it possible to configure the same ?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.