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Attachments URLs Are Auto Opening After Applying JAN 2020 CPU Patch (Doc ID 2647341.1)

Last updated on MARCH 09, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Agent Dashboard

ACTUAL BEHAVIOR
---------------
When hovering over URL attachment in a Case Worker, the Attachment automatically opens

EXPECTED BEHAVIOR
-----------------------
URL Attachment should open only when click on the attachment link

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Apply CPU patch 30445462.1
2. Navigate to (R) Case Worker > Agent Dashboard
3. Query the SR number which having URL attachments
4. In the attachments region, hovering over URL attachment.

Cause

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In this Document
Symptoms
Cause
Solution
References


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